Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of SS-Sales's real estate sales management platform and Instagram automation services (the "Service") operated bySS-Sales ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

These Terms incorporate our Privacy Policy, Data Processing Agreement, and any additional terms applicable to specific features of our Service.

2. Description of Service

SS-Sales provides a comprehensive real estate sales management platform that includes:

• Project and property management tools
• Lead tracking and customer relationship management (CRM)
• Sales pipeline and automation features
• Instagram integration for automated messaging and lead capture
• Analytics and reporting capabilities
• Team collaboration tools
• Document management and storage

Our Instagram automation features allow you to:

• Connect your Instagram Business or Creator account
• Automate responses to direct messages and comments
• Convert Instagram interactions into sales leads
• Track engagement and performance metrics
• Create keyword-triggered automation workflows

3. Account Registration and Security

3.1 Account Creation

To use our Service, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Be authorized to bind your company if registering on behalf of an organization

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use
• Ensuring your team members use their own accounts

4. Instagram Integration Terms

4.1 Authorization

By connecting your Instagram account, you:

• Authorize us to access your Instagram account as described in our Privacy Policy
• Confirm you have the right to grant such authorization
• Agree to comply with Instagram's Terms of Use and Community Guidelines
• Understand you can revoke access at any time

4.2 Acceptable Use of Instagram Features

When using our Instagram automation features, you must NOT:

• Send spam, bulk messages, or unsolicited communications
• Violate Instagram's automation and bot policies
• Impersonate others or engage in misleading practices
• Collect data for unauthorized purposes
• Use the service for any illegal or harmful activities
• Exceed Instagram's rate limits or API restrictions
• Share or sell access to your connected Instagram account

4.3 Instagram Data Usage

You acknowledge that:

• We process Instagram data solely to provide our Service to you
• Instagram may change or restrict API access at any time
• We are not responsible for Instagram's actions or policies
• You must comply with applicable data protection laws

5. Subscription and Billing

5.1 Subscription Plans

We offer various subscription plans with different features and limits. By subscribing, you agree to:

• Pay all applicable fees based on your selected plan
• Provide valid payment information
• Authorize recurring charges for subscription renewals

5.2 Billing

• Subscriptions renew automatically unless cancelled
• Fees are non-refundable except as required by law
• We may change prices with 30 days' notice
• You're responsible for all applicable taxes

5.3 Free Trial

If we offer a free trial:

• You may cancel anytime during the trial period
• We may require payment information upfront
• Charges begin when the trial ends unless cancelled
• Trial features may differ from paid plans

6. User Content and Conduct

6.1 Your Content

You retain ownership of content you upload to our Service. By uploading content, you grant us:

• A license to use, store, and display your content to provide the Service
• The right to make backups and create technical modifications as needed
• Permission to share content with your authorized team members

6.2 Prohibited Conduct

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Upload malicious code or viruses
• Attempt to gain unauthorized access
• Interfere with the Service's operation
• Harass, abuse, or harm others
• Use the Service for competitive analysis
• Reverse engineer our software

7. Intellectual Property Rights

7.1 Our Property

The Service and its original content, features, and functionality are owned by SS-Salesand are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Feedback

If you provide feedback or suggestions, you grant us the right to use them without compensation or attribution.

8. Privacy and Data Protection

Your use of our Service is governed by our Privacy Policy. By using the Service, you consent to:

• Our collection and use of data as described in the Privacy Policy
• The processing of Instagram data for automation features
• The storage of your data in secure cloud infrastructure
• Compliance with applicable data protection regulations

For users in the European Economic Area, we comply with GDPR requirements and offer a Data Processing Agreement upon request.

9. Disclaimers and Limitations of Liability

9.1 Service Availability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE:

• Uninterrupted or error-free service
• The accuracy or reliability of results
• That defects will be corrected
• Compatibility with all systems

9.2 Third-Party Services

We are not responsible for:

• Instagram's availability or functionality
• Changes to Instagram's APIs or policies
• Actions taken by Instagram on your account
• Third-party services integrated with our platform

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SS-Sales SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA, USE, OR GOODWILL.

Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless SS-Sales and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including attorney's fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your content or Instagram automation activities
• Actions taken using your account

11. Termination

11.1 By You

You may terminate your account at any time by:

• Cancelling your subscription
• Requesting account deletion
• Ceasing to use the Service

11.2 By Us

We may suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent or illegal activities
• You fail to pay subscription fees
• We discontinue the Service
• Required by law or Instagram policies

11.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• We may delete your data per our retention policies
• Instagram connections will be revoked
• No refunds will be provided for unused time
• Provisions that should survive will remain in effect

12. Dispute Resolution

12.1 Informal Resolution

Before filing a formal dispute, you agree to try to resolve it informally by contacting us at legal@ss-sales.com.

12.2 Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization], except where prohibited by law.

12.3 Class Action Waiver

YOU AGREE TO BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS OR REPRESENTATIVE ACTION.

13. General Provisions

13.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

13.2 Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the new Terms on this page
• Updating the "Last Updated" date
• Sending you an email notification
• Displaying a notice in the Service

13.3 Entire Agreement

These Terms constitute the entire agreement between you and SS-Sales regarding the Service and supersede any prior agreements.

13.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.5 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14. Contact Information

If you have any questions about these Terms, please contact us at: